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FAQs

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  1. Can I give a gift certificate or gift album?
  2. What is the difference between a custom scrapbook and a pre-made scrapbook?
  3. What does archival safe, photo safe, acid, and lignin free mean?
  4. I have acidic items I want to include in my scrapbook-now what?
  5. What is journaling
  6. How do I provide the photos to you?
  7. How long will it take for my project to be completed?
  8. How do I pay you? What payment methods do you accept?
  9. How many photos can fit in my project?
  10. Can I see progress of my project?
  11. Can you use my supplies?
  12. Can I hire you even if I am out of the area?
  13. What is harmful about my magnetic photo album?
  14. Why a custom scrapbook and not a photo album?
  15. Who needs a custom scrapbooker?
  16. Why do they cost so much?
  17. What is included in the cost of the project?
  18. Do you have a contract?
  19. Do you have a privacy policy?
  20. Do you have a satisfaction guarantee?

 

  1. Can I give a gift certificate or gift album?

    Of course you can!  I offer gift certificates, gift albums, and other personalized gifts.  If ordering a gift scrapbook and you do not have photos, that is fine, I will leave spaces for the recipient to add photos and journaling when they receive the album.  I will gladly ship it direct to the recipient if you would like!

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  2. What is the difference between a custom scrapbook and pre-made scrapbook?

    Custom scrapbooks and pre-made scrapbooks are both custom made but pre-made scrapbooks are done without your photos, memorabilia, and journaling. With a pre-made album you simply add your photos, memorabilia, and journaling when you receive the album, and with a custom scrapbook the photos, memorabilia, and journaling are all put in the album for you and the pages are created around your photos. For a more in depth explanation on:
    Custom scrapbooks click here and here
    Pre-made scrapbooks click here

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  3. What does archival-safe, photo-safe, acid, and lignin free mean?

    Remembered Moments is committed to preserving today’s memories for tomorrow’s generation and uses all archival and photo safe materials when creating memory albums. 

    Archival safe and photo safe means the items are free from chemicals that speed the deterioration process.  This means that all items are free from acid, lignin, and PVC.  Materials like newspaper clippings, ticket stubs, greeting cards and other wood-based products are not safe to be near your photos or even in the same page protector.  Non-archival materials emit a chemical compound that will speed up the deterioration process.  Non-archival materials can still be used but an additional de-acidification process will need to be used.

    So what does all that mean?

    Acid free and Lignin Free:
    Acid free paper has a pH of 7.0 meaning that it is a neutral.  Any type of paper can be acid free it simply needs to be treated properly during the manufacturing process so there is no acid in the pulp.
    “During production, acid-free paper may be treated with a mild base to neutralize the natural acids occuring in wood pulp, and it may also be buffered to prevent the formation of additional acids” source:  www.wikipedia.com

    Many non-archival papers have high lignin content (such as newspapers) causing the paper to deteriorate and become yellow over time.  Lignin causes acid to re-form in the paper over time.  Any type of paper can be lignin free it simply needs to be treated properly in the manufacturing process so the lignin is removed.
    “Lignin or lignen is a complex chemical compound most commonly derived from wood and an integral part of the cell walls of plants”  source:  www.wikipedia.com

    PVC free:
    PVC is used in plastics such as the clear protector in photo albums.  PVC releases chloride over time which speeds the deterioration of photographs.  When creating archival scrapbooks everything must be PVC free.
    “Polyvinyl chloride is used in a variety of applications. As a hard plastic, it is used as vinyl siding, magnetic stripe cards, window profiles, gramophone records (which is the source of the term vinyl records), pipe, plumbing, and conduit fixtures. The material is often used in Plastic Pressure Pipe Systems for pipelines in the water and sewer industries because of its inexpensive nature and flexibility.  It can be made softer and more flexible by the addition of plasticizers. In this form, it is used in clothing and upholstery.  It is also commonly used in figurines”. Source:  www.wikipedia.com

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  4. I have acidic items I want to include in my scrapbook-now what?

    Many mementos such as newspaper articles, handwritten notes, and other paper goods were not created with acid free materials.  The best option is to make a copy of the item onto archival safe paper but if the original is desired there are a couple options, de-acidification spray to neutralize the acid and/or laminating.

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  5. What is journaling

    Journaling is fancy way of saying storytelling.  Imagine sitting next to someone looking through your album.  What would you tell them about the pictures or the event on these pages?  Let's write that down so you don't have to tell the story every time.

    Journaling can be a description of the photo(s), a story about the photo(s), describe your feelings in relation to the photo(s), or all of the above.

    I encourage handwritten journaling done by you but I will do computerized journaling for you if desired (you provide the story and I will put it in the album for you).

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  6. How do I provide the photos to you?

    If your photos are prints you can put the related events in an envelope or Ziploc.  In each envelope or Ziploc include an information label.  These do not have to be filled out completely but I do need to know the basics.  Then mail to Edgerton, Minnesota.

    If your photos are digital group them into folders by event.  There are several ways you can get digital prints to me:
    1.  Email
    2.  Mail a CD/DVD
    3.  Through a photo sharing site such as Winkflash or Snapfish

    If you are providing digital files and you are ordering a custom traditional scrapbook (not digital) a printing fee will apply of .35 per 4x6 print

    Example of basic labeling information:  Grandma Smith’s 90th birthday March 2006

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  7. How long will it take for my project to be completed?

    The time it takes to complete a project depends on the size of the project and is estimated on a case by case basis.  This will be discussed at the start of the project and the due date will be defined in the final contract.

    If you have a specific date the project is needed by let me know and I will do all I can to have a quick turnaround.

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  8. How do I pay you? What payment methods do you accept?

    I accept cash, personal check, cashier’s check, money order, Paypal, or RME.  I am able to accept credit cards through paypal if you wish to use a credit card.  50% of the estimate will be due up front and the remaining will be due upon completion.  All returned checks are subject to a $25.00 fee

    Paypal logo Revolution Money Exchange logoups logo

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  9. How many photos can fit in my project?

    The amount of photos used for a project is dependant on the size of the project.  Here are a few estimates to give you an idea (these are assuming a standard 4x6 photo):

    • 12x12 page: 3-5 photos
    • 8 ½ x11 page: 1-3 photos
    • 8x8 page: 1-2 photos
    • 6x6 page: 1 photo
    • 12x12 Shadowbox: 1-4 photos

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  11. Can I see progress of my project?

    You will be given updates throughout the whole process whether you are local or many miles away.  I create a website for each individual client to showcase all of your completed layouts.  This is a website for you only and no one else has access to it-unless you give them the link.  As I create I will post the layouts on the web for you to see the progress.  I will also have ongoing communication via email, phone, or in person to give you updates.

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  12. Can you use my supplies?

    If you have left over supplies from previous projects or you thought you would enjoy scrapbooking and have since realized you don’t, or you just don’t have time to scrapbook I would be happy to put them to good use.  After I receive the supplies and evaluate the quantity and quality I will deduct a percentage off of the final cost of the album based on the supplies that are used in your album. Supplies that I don't use in your album will be returned to you if desired.

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  13. Can I hire you even if I am out of the area?

    I offer services worldwide, your location can be miles away from here and I can still provide you with exceptional service.  All correspondence will be done via email, phone, or postal mail whichever you prefer.  I recommend when shipping photos and memorabilia to me that they are able to be tracked and insured by a reputable shipping company.  The completed project will be insured and shipped back to you using a reputable shipping company such as UPS logo too (shipping and handling fees apply)

    Paypal logo Revolution Money Exchange logoups logo

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  14. What is harmful about my magnetic photo album?

    The adhesive in magnetic albums contains acid which is known to speed up the deterioration of precious photos and memorabilia.  In addition the papers and plastics used may contain other harmful items such as lignin and PVC.

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  15. Why a custom scrapbook and not a photo album?

    A custom scrapbook displays your treasured stories, photos, and memorabilia together beautifully and protects them over time.  All items are of archival quality, preserving them for many years to come, unlike many standard photo albums.  With a custom scrapbook your stories are right there with the photos so no one will ever wonder ‘where is that?’ ‘when was that?’ or ‘who is that?’.

    You invested in a wonderful digital camera to capture the memories of your family, now don’t let them fade away on your computer.  Invest in your family's memories by showcasing these photos in a custom scrapbook album.

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  16. Who needs a custom scrapbooker?

    If you are feeling like one of the following:

    • “I don’t have time to create a scrapbook but I really want to preserve my memories”

    • “I don’t know how to create a scrapbook but I really want to share my photos”

    • “I tried scrapbooking and it’s not for me”

    • “I have so many photos I don’t even know where to start”

    • “I have so much stuff but don’t know what to use most of it for”

    • “I need a personalized gift for someone”

    • “I am a scrapbooker but can’t keep up with all my photos”

    • “I am a scrapbooker but have a very important event I need scrapbooked”

    Then you are in need of a personal scrapbooker. Many people lack the time, desire, and/or skill to do it themselves; there is nothing wrong with feeling like this. 

    Custom scrapbooking is similar to many other service professions such as a cleaning service, professional organizer, party planner, plumber, or electrician.  For example-you may not have the skills to run plumbing so you call a plumber.  You may know how to run wire for a new outlet but you don’t have the time to do it so you call an electrician.  You may have the skill to produce a party on your own, but may hire a professional to plan a wedding, or other important party that is extra special and you need the additional help. Maybe you just simply don’t like cleaning so you hire a cleaning service. 

    Maybe you are a scrapbooker and can deal with the everyday photos, but maybe you need to hire someone to do your wedding album because it is such an important event.  Custom scrapbooking is similar because it takes time, skills, and a desire to provide the client with a professionally completed job.

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  17. Why do they cost so much?

    It takes a lot of time and talent to create a custom made scrapbook.  The services I provide are all custom services provided just for you to your desires and requests.  Not one creation is like another.  Each individual has their own stories, photographs, and mementos so each person should have their own individualized scrapbook made just for them.  After previewing and receiving your custom scrapbook I am confident that you will be happy you chose to preserve today’s memories for tomorrow’s generation.

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  18. What is included in the cost of the project?

    All supplies and labor costs are included.  There are only a couple exceptions:

    • The album is not included-there are many different styles, colors, and prices available-I will help you find what best fits you and your budget
    • If you are not local to Edgerton, Minnesota a shipping and handling fee will apply
    • If you need prints created a small printing fee applies

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  20. Do you have a contract?

    Yes.  The contract assures we are on the same page regarding all the details; such as pricing, timing, and delivery.  You can preview a sample of the contract here.

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  21. Do you have a privacy policy?

    Yes.  You may be sharing some personal journaling, stories, and facts throughout the process; all these stories and information will be kept confidential.  View privacy policy here.

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  22. Do you have a satisfaction guarantee?

    All albums are created with care and I will do all I can to make sure you are satisfied.  You are involved in the process and able to review scrapbook pages as they are completed, so if you noticed the project is not headed in the direction you imagine, we can make adjustments along the way. While a monetary refund is not possible with custom creations I will do everything possible to make sure you are satisfied with the final product.

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